Overview
Job Title: Desktop Support Engineer
Overview
We are seeking a Desktop Support Engineer to provide end-user support across Microsoft technologies, with a strong focus on Microsoft Copilot, Microsoft 365, Outlook, and Teams. This role supports a high-volume environment, assisting employees directly with troubleshooting and issue resolution.
Key Responsibilities
- Provide end-user support for Microsoft Copilot, Microsoft 365, Outlook, and Teams
- Troubleshoot and resolve escalated technical issues from the service desk
- Perform root cause analysis to identify and prevent recurring issues
- Support desktop systems including hardware, operating systems, and enterprise applications
- Monitor system performance and ensure stability and availability
- Assist with system upgrades, patches, and enhancements
- Document processes, standards, and technical solutions
- Collaborate with internal teams to support system configurations and integrations
- Maintain and troubleshoot desktop and hardware systems
- Support ongoing system maintenance and lifecycle management
Required Qualifications
- 2+ years of experience supporting desktop applications in an enterprise environment
- Hands-on experience with Microsoft Copilot, Microsoft 365, and Outlook
- Strong troubleshooting and problem-solving skills
- Experience working with ticketing systems in a high-volume environment
- Ability to communicate effectively with both technical and non-technical users
Preferred Qualifications
- Associate degree or relevant IT certification
- Experience supporting large-scale enterprise environments
- Strong organizational skills with the ability to manage multiple tasks
- Demonstrated customer service mindset
Compensation
- Starting pay range: $50–$60/hour