Overview
Job Title: Solutions Architect – PSS Transformation
Location: Anywhere in the U.S. (International candidates considered; travel as needed)
Compensation: $100+/hour
Overview:
We are seeking a strategic Solutions Architect to lead the transformation of a legacy Passenger Service System (PSS). This is a complete system rebuild, focusing on the customer experience—from check-in to baggage claim—and involves interfacing with 50–60 other applications across the enterprise.
Key Responsibilities:
Define and drive enterprise-level solutions for a customer-facing PSS transformation.
Collaborate with leadership and technical teams to design high-level architecture that integrates with existing systems.
Lead strategic planning, ensuring solutions align with business goals and operational requirements.
Work closely with Technical Architects, providing guidance and oversight without performing day-to-day technical implementation.
Present solutions, updates, and recommendations to executive stakeholders.
Follow up on project milestones and ensure alignment across multiple teams and applications.
Support system modernization efforts, particularly in areas impacting customer interactions (check-in, lobby/gate operations, baggage handling, and security).
Qualifications:
Proven experience as an Enterprise Architect, preferably with customer-facing PSS or similar systems.
Strong strategic thinking and solution-design experience for complex, multi-application environments.
Ability to collaborate with executives, program managers, and technical teams.
Excellent communication and presentation skills.
Comfortable working remotely with flexibility to travel as needed.
Preferred:
Experience leading enterprise solutions touching 50+ integrated applications.
Familiarity with airline operations or passenger service systems is highly desirable.