Overview
Contract Details:
Start Date: May 12th, 2024.
Location: Hybrid work model, required 2 days a week in downtown Chicago.
Contract Length: 12+ months with extension.
Eligibility: Only candidates on a W2 basis will be considered for this role.
Industry Expertise: Previous airline or aviation preferred
Top 3 skill sets required for this role:
- Leadership – Need person to be able to lead the team even when its hard. Have a sense of ownership
- Organization skills – keeping excellent records is an important part of this role
- Communication skills – proactively communicate with the team and leaders.
Technical Project Manager for Contact Center
Seeking a Project Manager to support our Commercial Airline client within their Digital Technology organization. Seeking a leader who thrives in a large organization and likes to be near the center of the action. The Project Manager needs to be flexible, work fast, and adjusts to the immediate while still getting the important done. Ability to work independently is very important. This role will manage multiple projects in the Contact Center technology area which includes reservation tools, communication tools, and customer care applications.
Specific Job Responsibilities include:
- Responsible for managing multiple medium moderately complex IT and security related projects, and will be responsible for planning, scheduling, and controlling of project.
- This position will lead the business and IT groups through all phases of the software development lifecycle including planning, building, and running applications.
- Strong presentation & written and verbal communication skills
- Solid project management experience (building and managing project plans, identifying and managing risks and issues, identifying and managing cross-team dependencies, knowing when to escalate, etc. )
- Experience with creating business cases.
- Familiar with standard waterfall PM tools and processes and able to pivot to use Agile tools / processes when the methodology is needed.
- Strong budget and financial management experience.
- Demonstrated experience managing vendors.
- Excellent PowerPoint skills.
- Ability to influence with a smile.
- Communication, leadership, and analysis skills.
- Strong attention to detail.
Experience Required:
- 5-8+ years of experience as a PM, supported Application Development related project work, and ability to lead geographically dispersed across cross functional teams.
- Experienced with Agile and Waterfall methodologies.
- Experienced creating impactful high-level presentations and presenting to executives.
- Experience of working at very large organizations (Fortune 500).
- Experience managing a $1 million+ budget.
- Experience working within an Agile and Waterfall environments.
- Experience of delivering projects on time and on budget.
Nice to Have:
- Scrum / PMP Certification.
- Ability to Create Queries to track project deliverables (using Excel / Power Query / Power BI).
- Artificial Intelligence / Machine Learning experience.
- Customer Service / Call Center Technology Experience.
- Experience with Smartsheets (Project Planning, Dashboarding and rolling up data)
- Ability to create rolled up using Power BI